Shipment details pass through the customer, dispatcher, driver and subcontractor. The more people send them through private messages, the harder it becomes to control where they end up.
Last-minute changes to the unloading point are another risk. Drivers need a clear process for whom to call and what to verify before diverting to a different address.
Limit information sharing, verify partners and record every change of instruction. This is not needless administration but a basic defence against losing an entire load.
Model scenario: a driver receives a message moving delivery by 18 km and calls the original dispatcher before turning. A two-minute verification exposes one wrong digit in the reference and prevents a €68,000 electronics load from reaching an unverified yard.
Official source: TAPA EMEA
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